before the Vidyut Ombudsman are governed under
Regulation 3 of 2015 issued by the TSERC.
Appeal from the orders of the CGRF should be preferred
within 45 days from the date of receipt of the orders.
an electricity consumer is aggrieved by the order passed
by the CGRF concerned, an appeal can be made out, duly
enclosing a copy of the order passed by the
CGRF. The appeal can be sent by normal post. If a
confirmation about the receipt of the appeal in the
office of the Vidyut Ombudsman is required, the appeal
can be sent through registered post.
receipt of the appeal, the appeal will be numbered.
Based on the earliest available date for hearing the
matter, notices will be issued to the appellant as well
as the respondents scheduling a hearing for the appeal.
The material papers filed by the appellant will be
communicated to the respondent officers requiring them
to file their written submissions, if any, duly serving
the same on the appellant.
the date of the hearing, the appellant as well as
respondents are required to be present. If the
appellants or respondents are desirous of getting their
matter heard through a counsel, they can authorize an
advocate or some other knowledgeable person to appear on
their behalf and argue the matter.
the matter is heard and reserved for orders, final
orders will be passed in the matter and communicated to
the appellant as well as respondents.
Award and Interim orders of the Vidyut Ombudsman are
binding on the Distribution Company.
3.38, 3.39, 3.42 of Regulation 3 of 2015 impose
penalties for non compliance of the orders of the Vidyut